The Ninja integration—the latest in a series of integrations Harmony has planned for 2018—allows MSPs to include all NinjaRMM notifications in Harmony’s Tickets view, allowing customers to be immediately notified about issues in their hardware or software.The integration covers client account mapping, automatic asset discovery (into a staging list in Harmony to provide control over asset acceptance under contract) and automatic ticket open/close based on Ninja alert messages.
Available now, through a seamless and quick connection from Ninja to HarmonyPSA, customers can get notifications about monitoring system events, disk space and health, software updates, and other important information from their clients. In addition, the integration allows current Ninja customers to purchase HarmonyPSA and connect their RMM with their PSA tool.
“We are very excited about integrating with the newest, most dynamic RMM platform available,” said Steve Duckworth, CEO of Harmony Business Systems. “As with other RMM ticket integrations, we can map a closure event to a fund, creating the basis of event-based billing without timesheet bookings. Used in this way, this enables your RMM solution to become a direct revenue generator.”
Ninja has amassed a large MSP client base, and is designed to work with companies ranging from single-person operations to large enterprise service companies providing full SLA service offerings. The Ninja platform offers an easy and simple-to-use web interface that includes zero training time, one-click drill down with integrated search as well as one-click remediation. With 360 degree monitoring, Ninja gives MSPs a measurable way to provision, monitor and manage their infrastructure.
"We are very happy to now be integrated with Harmony, a clear thought leader in the MSP/PSA space," said Andy Zhu, Vice President of Growth, NinjaRMM. “NinjaRMM's RMM solution is designed to save MSPs time and money by reducing the need to go onsite. HarmonyPSA makes RMM even easier by providing immediate views to potential and real issues via its Ticket view, making the entire system that much more efficient.”
About Harmony Business Systems
Harmony Business Systems Ltd (HBS) is the company behind HarmonyPSA, the most complete cloud PSA software on the market. Developed with functionality to cater for even the most complex needs of MSPs, VARs, ISVs and Professional Services organisations, HarmonyPSA truly is the next generation of PSA systems. HBS is an independent company based in the UK. For the latest updates and news, follow HBS on twitter @ #HarmonyPSA.
About the Author: Felix Ekman - Head of Marketing and Channel Sales @ Harmony PSA Follow Felix Ekman on Twitter, LinkedIn or Website