Ben Chappell



Recent Posts:

Why MSPs Must Move in Step With the Remote Revolution

  • 6 minute read

Those of us who have been in the channel industry for a period of time have seen a number of changes: acquisitions, opened and closed warehouses, new cloud technologies and the move from value-added to managed services. The industry is continuously making bets on technology partners to live up to tomorrow’s opportunities and build a tide that drives the next wave of innovation. Changes in our industry are inevitable and we recently welcomed our newest change to the industry—remote work.

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Five Reasons Why Smaller MSPs Need a PSA Tool

  • 5 minute read

The top challenge facing managed service providers (MSPs) today is two-fold—one, the current speed of change in technologies, and two, the growing amount of services required by clients. Both combine to exacerbate the demands on MSPs, and make it necessary for service providers to transform so they can keep up with the modern-day level of play.

What is more, over half (57%) of IT service providers say that they experienced disruptions or outages with their normal software, productivity or collaboration tools as a result of companies shifting to a remote work model in the first half of 2020. 

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