CloudBlue PSA Blog

Recent Posts:

3 key security issues MSPs face when managing multi-cloud ecosystems

The Hidden ROI of Integrations: How CloudBlue PSA’s Integrations Help MSPs Better Service their Customers

The Future of IT is Vertical – Why and How MSPs Should Adapt

From Break-Fix to Subscriptions: The Evolution of Modern MSPs

Three Factors Set to Define the Channel in 2022 and Beyond

CloudBlue PSA is not affected by Log4j vulnerability

Why MSPs Must Move in Step With the Remote Revolution

Top cloud takeaways from AWS re:Invent 2021

How to Overcome Managed Services Growing Pains

How PSA Tools Contribute to Safer Cybersecurity Protocols

Security Resilience: Adapting to the changing threat landscape

Release Notes Move

3 Ways a PSA Tool Can Help MSPs Better Manage Remote Workers

How a PSA Solution Can Accelerate MSP IaaS Growth

Five Reasons Why Smaller MSPs Need a PSA Tool

Five Signs Your Cloud Managed Service Business is Ready to Scale

The Keys To Scaling Managed Services Businesses Part 3: Leveraging Technology, Systems Integration and Customer Value Add

The Keys to Scaling Managed Services Businesses, Part 2: Teams, Subscription Models and Business Process Automation

The Keys to Scaling Managed Services Businesses, Part 1: Defining Priorities, Targeting Customers and Identifying Ecosystems

Beyond The Break-Fix Model: The Redefined Role Of Modern MSPs

Why billing accuracy is as important as service delivery

Automate and Save Time: What Does CloudBlue’s Acquisition of HarmonyPSA Mean for Our Channel Partners?

Release Notes 4.23

New release cycle

Release Notes 4.22

Feature Friday - Custom Domains

What is the business case for a full lifecycle PSA platform?

Release Notes 4.21

Managing order growth

The challenges of revenue forecasting

Covid-19 and Harmony

Why integrated order processing is key

Release Notes 4.20

How Employee skills & vulnerabilities can help your services business?

2019: our key achievements

The power of path-based workflow

Considering the power of customisation

How to make your customer service more human

The challenges of managing deferred revenue

What is SAML and why is it a good thing?

The challenges of sales commission functionality

Website design tips for MSPs from a specialist

Is your PSA system HIPAA compliant?

Intelligent Swarm vs Agile Service Delivery

The difficulties of forecasting professional services revenue

What is a PSA and why do I need one?

Achieving ISO9001 certification

10 things that make Harmony Stand Out

Harmony launches new homepage

Running billable agile projects

How to deal with the challenges of running a DevPS business

Release Notes v4.19

10 reasons Harmony is better than a Standalone Service Desk system

15 reasons Harmony is better than a standalone CRM System

15 reasons Harmony is better than a standalone timesheet system

How to collaborate on ticket workflows with your clients

Adapting to the changes in the authentication landscape

What benefits should I expect from my PSA platform?

Release Notes v4.18

Which customers are making you money?

Feature Friday - How to automatically clear checks in your RMM on ticket closure

How to Automate revenue Recognition in an IFRS 15 and ASC 606 Compliant manner

Applying CMM thinking to Service Desk

Using Harmony for Project Management

Harmony Release Notes v4.17

The Future of Authentication

Meet Vinay Delamthabettu, senior developer

Meet Steve Duckworth, our CEO

What makes a true next-generation PSA?

ASC606 and why you care about the balance sheet

Why Agile Service Delivery Matters

The top 10 reasons a PSA will save you money and help you grow

Harmony Release Notes v4.16

How to effectively price your MSP contracts using assessments

Where do you do your accounting?

Meet Felix Ekman, head of Marketing

What on earth were they working on?

Integrate Power BI yourselves with our new APIs

Announcing our ticket interface refresh

Meet Richard Convery, Head of Customer Success

HarmonyPSA is named on CRN's Emerging Vendors List

Meet Ana Correia, customer support manager

Can your MSP cope with New business?

Meet James Sponder, senior consultant

Managing Sales hand-offs

Are you a Tech Star or a Sales Hero?

HarmonyPSA is now on Apple News

How to Handle Dates and Times for Global MSPs

Harmony V4.15 Release Notes

Why you shouldn't use spreadsheets for invoicing

Powerless in the world’s biggest library

The Difference Between UK and US Managed Service Providers

HarmonyPSA won the Channel Partners Choice Award!

How A PSA Helps You Manage Contracts and Projects Efficiently

How can MSPs grow their business through automation?

How a transactional CRM improves Contract Execution

Does your business flow?

Low to zero touch invoicing, part 2: contract billing

Harmony v4.14 Release Notes

Low-to-zero-touch invoicing, part 1: billing time

Harmony v4.14: Dynamic checklists

What data breaches and hurricanes have in common

4 advantages of B2B online invoicing

Mac security in the workplace

What to consider before signing a new MSP customer

Is the UK’s tech sector missing out on R&D tax relief?

How to model channel sales correctly

The Professional Services Automation (PSA) for incident responders

Adding the second “S” into MSP

The benefits of automation

Why we're aiming for a touch-free work to cash cycle

A short guide to using BlueSnap in Harmony

Resource management by team

Resource management vs task assignment

Harmony v4.13 Release Notes

What features do IT Service Providers look for in a PSA solution?

6 PSA requirements for a Managed Security Services Provider (MSSP)

Running a successful PSA implementation

How to integrate Jira with Harmony PSA

6 key requirements for moving to AYCE billing

Harmony v3.15 Release Notes

The benefit of variable service level agreements

The business case against using best of breed systems

Why buying a timesheet system is a bad idea

Harmony v3.14 Release Notes

6 disadvantages of using a standalone service desk

Contract management, the best of breed way

Modelling customer data with best of breed architecture

Harmony v3.13 Release Notes

4 key requirements for migrating your business to service contracts

How many ways do you sell?

Just what is resource management?

How to differentiate your MSP business

Part Five: Why do PSA implementations fail?

Part Four: Why do PSA implementations fail?

Part Three: Why do PSA implementations fail?

Part Two: Why do PSA implementations fail?

Part One: Why do PSA implementations fail?

Harmony v3.12 Release Notes

Why selling Cloud software makes a PSA tool essential for ISVs

Let them eat cake

Project planning using Work Breakdown Structure

Feature Friday - Device Based Billing

Climbing the Capability Maturity Model (CMM) ladder

Harmony v3.10 Release Notes

MSP 2.0 Trends: Part Three

MSP 2.0 Trends: Part Two

MSP 2.0 Trends: Part One

PSA needs for cloud ISVs

Harmony v3.9 Release Notes

How to future-proof your MSP business

'Harmony has had a massive impact' Customer Story: Open IP

Why nobody uses MS Project for project control

Contribution analysis

v3.8 Release Notes

v3.7 Release Notes

Customer profitability

Amazing Integrations #6 : Connecting HarmonyPSA to Slack

Integration architecture

Transactional CRM

The story behind HarmonyPSA

Release 3.6

Flexibility

Capacity management

Kanban Boards are now available!

Outlook Add-In | Harmony PSA

Your customer portal, a marketing opportunity

PSA trends for ISVs

Meet Denis Pujdak, developer

3.5 Release Notes

Migrating between PSA tools

Meet Susan Wells, financial controller

Choosing the right PSA system

Meet Moritz Muenzenmaier, sales team leader

Meet Timothy Jahn, sales consultant

Meet Steve Powell, our CTO

Are our competition any good?

Applying kanban thinking to Finance

Meet Charlotte Darley, content marketing manager

Feature Friday - New Time Billing Features

Meet Andre Rafael, junior developer

Building a Kanban board in HarmonyPSA

Boards are coming

Running a company while on holiday

Applying PDCA thinking to your business

How to build a business case for a PSA solution

Feature Friday - Integrating HarmonyPSA with Google Maps

Buying a PSA system

Pointless Hand-offs

Is it under contract?

What is the right integration strategy for a PSA tool?

Exciters: small can be beautiful

Telephony Integration for Harmony Users!

Suite vs Best of Breed

Feature Friday - Configurable External Hyperlinks; LinkedIn, Facebook, DueDil, anything!

PSA for ISVs

Announcing our first RMM integration

Managing assets

Billing for time

Planning: achieving the right balance