In order to grow your IT business you need the right business management systems in place to allow for growth. Without the right systems you may find it hard to stay on top of your financial position, inefficiencies in communication between parts of the business may grow and errors may occur as a result of manual data handling. A good Professional Services Automation solution (PSA), or business management system, will allow you to get organised, manage your tickets, timesheets and resource allocation, enable clear communication across all your staff, reduce errors and, most importantly, give you the information you need to put you in control of every part of your business.
The main aspects of each stage, when considering your control environment:
Capability Map
Capability/Stage
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1
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2
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3
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4
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5
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6
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7
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Finance
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Basic Accounts
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Deferred Revenue Control
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Contract Management
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Central Product Pricing
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Purchase Orders
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Consolidated MIS
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Multi-currency Accounts
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Client Master Data
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Multi-entity Accounts
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Sales
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Basic CRM
|
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Pipeline
Reporting |
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Quote/Order Management
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Target
Reporting |
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Campaign
Management |
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Revenue
Recognition |
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Reseller
Management |
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Multi-tenant
CRM |
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Global
Reporting |
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Operations
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Billable Only Recording
|
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R&D
Claim Back-up |
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Incident
Management |
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Expenses
|
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All
Time Recording |
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Project
Budgeting |
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Formal
Billing Control |
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Support
Time Tracking |
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WIP
Accounting |
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Inter-company
Sales |
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Capability Legend
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No capability required
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Essential to support growth
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Useful but not essential
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Control gap impeding growth
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Getting the control environment right and fit for purpose is a key aspect of running a successful technology business and making the most of the growth opportunities presented by the products you sell. If you are missing control solutions for the processes above, this is a gap that should be addressed at the earliest opportunity. I hope you find this analysis useful in figuring out your requirements, if so, get in touch and we'll be happy to talk to you about how HarmonyPSA might be able to fill any capability gaps you have uncovered.
See also:
At what stage of my business growth should I invest in a PSA system?
How to build a business case for a PSA solution
Implementing professional services automation - where to start?
The 5 golden rules for PSA implementation success
Assessing the ROI for implementing a Professional Services Automation (PSA) solution
Beyond Professional Services Automation – Are new breed PSA systems are changing the way technology providers do business?
About the Author: CloudBlue PSA is the most complete cloud professional services automation (PSA) software on the market. Purpose-built with functionality to simplify every need of MSPs and Professional Services Organisations, CloudBlue PSA introduces a state-of-the-art PSA system built for today’s modern service provider. The platform empowers services organizations to scale recurring channel revenue and diminish operational complexity via its advanced product suite, which includes automated billing and reconciliation, an industry-leading customer support center and network operations center (NOC), real-time profitability analysis, and much more. CloudBlue PSA is available globally. Follow CloudBlue PSA on Twitter, LinkedIn or Website